| 1. |
Who are we? |
| 1.1 |
We are VRCDN LTD. For privacy queries, you can contact us as privacy@vrcdn.live. Other contact details are on our website. |
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| 2. |
What's the point of this policy? |
| 2.1 |
It tells you what to expect when we collect personal information from users of our website/services. Please only use them if you are completely happy with this policy. |
| 2.2 |
Generally, the policy covers only information provided to us. If you give personal information to other people, such as payment providers or other websites, please check their privacy policies. |
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| 3. |
Might the policy change? |
| 3.1 |
Yes. We will take reasonable steps to give you notice of the new version. |
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| 4. |
What do we collect? |
| 4.1 |
Information which you upload to our service or otherwise give us such as:
- your name and contact details;
- account information such as your username and password;
- details about your transactions on our service; and
- information that you include in communications with us.
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| 4.2 |
Automated information about your use of our service (and that of your end users) such as: the internet protocol (IP) address used to connect your device to the internet, connection information such as browser type and version, information about your device including device-type and device identifier, operating system and platform, mobile network data, a unique reference number linked to the data you enter on our system, login details, the site from which you arrived at our service, details of your activity with date / time stamps including pages you visited and your searches / transactions. |
| 4.3 |
The following information about you may be provided to us by other people:
- Limited billing information sent to us by our payment/subscription providers (such as Patreon and PayPal) for verification purposes e.g., your name and contact details.
- Our chat platform (e.g., Discord) may provide us with your login handle for verification purposes.
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| 5. |
What’s our reason / legal basis for collecting the information? |
| 5.1 |
Because it’s necessary to take steps at your request to enter into a contract with you and/or to perform such a contract. This applies to information such as initial enquiries and to account, contact, transaction and automated usage data. |
| 5.2 |
Because it’s in our “legitimate interests”, e.g., managing and improving our service including tracking usage patterns and preventing or detecting fraud or abuse. This applies to information such as certain automated usage data and to surveys and feedback. |
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| 6. |
How long do we keep personal information? |
| 6.1 |
Until you delete it or ask us to do so. However, we are still entitled to retain the personal information that we may need for legal, regulatory or tax reasons, to deal with disputes, prevent fraud or abuse and/or enforce our terms and conditions until it is no longer reasonably needed for those reasons (typically six years after the end of our contract with you). |
| 6.2 |
We will generally delete IP addresses and geo-location data after a year. |
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| 7. |
To whom do we send or make available your personal information? |
| 7.1 |
To other people who supply us with services, e.g., payment, email distribution etc. |
| 7.2 |
To other Internet users with whom you share your livestream endpoint URL if this includes your real name. |
| 7.3 |
To regulators, the police and other law enforcement or official authorities to help deal with fraud and abuse and/or comply with legal requirements and/or to protect us or others. |
| 7.4 |
To insurers and professional advisers in connection with our insurance cover or to deal with legal claims. |
| 7.5 |
To potential buyers so far as reasonably necessary, in the case of an actual or proposed (including negotiations for a) sale or merger or business combination involving all or the relevant part of our business. |
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| 8. |
Do we send your information outside the UK? |
| 8.1 |
Your personal information (e.g., IP address) may be transferred to companies outside the UK (generally to the US) that provide us with various services. Where this happens, we will ensure that there is a legal basis to do so, for example under contracts with standard contractual clauses sanctioned by the Information Commissioner that are designed to provide adequate safeguards for your personal information. |
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| 9. |
What rights do you have? |
| 9.1 |
If the legal requirements are met: To ask us for access to your personal information, to rectify it if there are mistakes, to delete it or restrict its use in certain circumstances or to “data portability” or to withdraw any consent you’ve given (e.g., marketing). |
| 9.2 |
You may also have the right to object to use of your personal information in certain circumstances. |
| 9.3 |
If you have a complaint about how we are dealing with your personal information, please contact us via the email address above. If you are not happy with our response or think we are not handling your personal information in accordance with the law, you have the right to complain to the Information Commissioner’s Office (ICO). |
| 9.4 |
For more information about your rights, visit the ICO’s website: ico.org.uk. |
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| 10. |
What about cookies? |
| 10.1 |
We and/or other companies use cookies and other tracking technologies on our website. A cookie is an identifier (a small file of letters and numbers) that is sent to your web browser. Cookies are widely used to make websites work, or work more efficiently, as well as to provide information to the website owner or others. Some are session temporary “session” cookies that remain in the cookie file of your browser only until your browser is closed. Whereas persistent cookies stay for longer (depending on the lifetime of the specific cookie). For further information on cookies, including how to use your browser to block them and how to delete existing cookies, visit: www.allaboutcookies.org. Our site’s functionality will be limited if you configure your browser to reject cookies. |
| 10.2 |
We may place the following types of cookies:
| Type of cookie | Purpose |
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| Logged-in status | Assess whether you are logged in to our | | “Remember me” | Remember you and speed up your login when you return to our site | | Authentication | Identify and authenticate you to help you move easily through the site | | Security | Provide security-related features to protect our site, for example to help stop fraudulent logins | | Cookie notice | Store your response to our cookie notice |
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